Shipping policy

Made to order

Every piece is made after you order it. Nothing sits in a warehouse waiting.

How long it takes

Production: 3–5 business days
US shipping: 2–4 business days
Typical total in the US: 5–7 business days

International orders typically take 10–20 business days after production. Orders around the holidays may take a little longer. Order early if it's a gift.

Where we ship

Everything ships from the USA. We ship to the United States (including APO and FPO addresses) and worldwide. Any import duties on international orders are the buyer's responsibility.

What it costs

Free on US orders over $100. Flat rate below that — the exact amount shows at checkout before you pay. International rates show at checkout.

Tracking

You'll get a tracking number by email as soon as your order ships. You can also check status any time on our Track Order page.

Crew and station orders

Ordering for a company, a shift, or a whole department? Production time is the same, but we'll confirm a date with you before we start. Tiered pricing starts at ten pieces.

If your order is late

Reach out. We'll tell you exactly where it is, and if we got it wrong, we'll fix it.

Questions

Email support@onshiftsupply.com with your order number.