Help Center
Ordering
How do I personalize an item?
Pick your product, then fill in the fields on the product page — apparatus, number, department, name. You'll see what fits as you type. Character limits are set by the stitch area, not by us.
Can I order for my whole crew?
Yes. Tiered pricing starts at 10 pieces: 10% off at 10–19, 15% at 20–49, 20% at 50 or more. Contact us with what you need and we'll put together a quote.
Can I use my department's logo or patch?
Only if you're authorized to. Department insignia belongs to the department. If you have permission, send it over and we'll tell you whether it's stitchable.
Do you have a minimum order?
No. One cap is fine.
Personalization
What can I put on it?
Apparatus and number, department or city, rank, name, years of service. Which fields are available depends on the product and the stitch area.
Why are there character limits?
Embroidery has a fixed field. Past a certain length, letters get too small to read or too tight to stitch clean. The limits on each field are what actually works.
Can I pick the thread color?
Yes. Available colors are shown on the product page.
Products
Is my order embroidered or printed?
Caps, job shirts and quarter-zips are embroidered in real thread. Tees and graphic pieces are printed. Each product page says which.
Which should I pick?
Embroidery for anything you'll wear on shift — it holds up to heavy wash. Print for full-color designs and graphics that thread can't do.
What blanks do you use?
Richardson 112 and rope caps for headwear, and heavyweight cotton for job shirts. The specific blank is listed on each product page.
Will it hold up?
That's the point. These are made for station wear, not for a drawer.
Shipping
How long?
US orders: 5–7 business days typical — production is 3–5, shipping is 2–4. International orders typically take 10–20 business days after production.
Where do you ship?
Everything ships from the USA. US orders arrive in 5–7 business days. We ship worldwide — international orders typically take 10–20 business days, and any import duties are the buyer's responsibility.
How do I track it?
Tracking number comes by email when it ships. You can also check the Track Order page.
Returns
Can I return a personalized item?
Not unless it arrived damaged or doesn't match what you submitted. It's made specifically for you.
What if it doesn't fit?
Free size exchange within 30 days, personalized or not — international buyers cover the return shipping. Just contact us.